Customer Care Specialist (avia, tourism)

IT Product Company, that focused on developing travel and avia solutions is looking for Customer Care Specialist for post-sale support avia (airline tickets reissue/refunds voluntary/involuntary, ancillaries) and non-avia products (hotels)

Requirements:

• GDS knowledge Sabre, Amadeus, Airlines direct access work experience
• Experience in post-sale support avia and non-avia products
• Fluent English, Russian, Ukrainian languages (written&spoken)
• Desire to work in a team environment and be a team player.
• Working with zendesk CRM, 1C, gilboa

Job Functions:

• Daily communication with customers ( Airlines, Hotels)
• Providing omni-channel support in English, Ukrainian and Russian
• Working with CRM, accounting programs, reports
• Coordination and applying to certain schedules.
• Other duties as required by business needs or as assigned.

Working  Conditions  

• Awesome projects in a travel industry and challenging tasks
• Positive environment and friendly team                
• Professional development (conference/ trainings/ workshops)
• Day/night shifts. 12 hr schedules available
• A work place in comfortable office (m.Levoberezhnaya)
• Competitive salary :
         Оffice: $4,5/hour (gross) * 180 working hours = $810                  (gross)+ % postsales service

              Remote: $3,5/hour (gross) * 180 working hours =$630                       (gross)+ % postsales service

•  Corporate events.

If you are interested in applying for the position, please send your cv and we will call you back for discussing all the details.

Contact person: Olga

https://www.linkedin.com/in/olga-titova-26a672a7/