Professional Services Engineer (deployment & customization) Remote

Miratech is looking for a Professional Services Engineer (deployment & customization) to join our friendly team.

About the customer

This project is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Our software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, as well as extending customer service across the enterprise to optimize processes and performance of customer-facing employees

Qualifications

4+ years of experience in telecom field as engineer.
Knowledge and practical experience with contact centers.
Experience with network protocols.
Excellent soft skills, successful history of communication with customers.
Understanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.
Experience in communications with customers representatives.
Be able to focus on client's needs.
Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions.

Experience with OS and DB administration will be a plus

Responsibilities

Be the direct point of technical contact to provide high quality consultancy for Genesys solutions to customers.
Installation, troubleshooting and support of Genesys products.
Contribute to the solution architectural design, amongst other disaster recovery and high availability
Automation of deployment and migration tasks
Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants
Contribute to the Genesys contact center switchover to production state!!

!!! We provide training on Genesys products for professionals who are involved in our team

We offer

Strong career opportunities for professionals
A variety of international projects and mobility across projects
Professional development support
Professional certification opportunities
Competitive compensation, advanced bonus systems
Paid vacations and paid sick leaves
Flexible work schedule with a possibility for teleworking
Corporate health insurance program
Foreign languages classes and communication with native speakers
Corporate mobile service compensation in case there’s business need