Technical Support Engineer/SysOps (Manufacturing Company)

If you want to start or continue your career in an international IT Company — here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

We cooperate with a Swedish manufacturing company founded in Gothenburg, Sweden. The company manufactures and supplies mechatronics, power transmission products, condition monitoring systems, and related services globally. It also provides machine health assessment, engineering, and remanufacturing services. 

Responsibilities:

• Work within a global operations team with support, maintenance, and set up solutions
• Work within a team of like-minded professionals to plan, deploy, and maintain critical business applications services
• Support our customers and the development teams in the cloud
• Design and implement appropriate environments for those applications, engineer suitable release management procedures, and provide production support
• Troubleshoot problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customers
• Participate to the Agile DevOps design, development, testing, and release of new capabilities and features with focus on release and post-production support
• Represent production support for the suite of apps in the domain in Agile stand-ups, planning sessions, and deployment activities
• Drive improvements to processes and design enhancements to automation to continuously improve the production environment
• Identify reoccurring issues and work with IT & Business partners to remediate using the problem management process

Requirements:

• Good knowledge of Support methodologies, processes, planning, tools, and techniques
• Hands-on experience with SQL-Server MS SQL
• Experience with monitoring and logging tools
• Good background in Windows-server Administration
• Public cloud experience AWS certifications are a welcome plus
• Working experience in a DevOps setup
• At least Intermediate level of English

Personal Profile:

• Team player and the ability to create an atmosphere of trust and motivation
• Analytical skills and the ability to identify areas of improvements
• Ability to proactively take responsibility and initiatives
• Ability to challenge conventional approaches
• Ability to work in a global environment
• Strong critical thinker with problem-solving aptitude