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Qualifications Experience:
- English proficiency level not lower than Upper Intermediate;
- Strong verbal and written communication skills;
- Strong attention to detail, good follow-up and the ability to generate creative solutions to meet client needs;
- Ability to demonstrate self-discipline to work independently without direct supervision;
- Ability to prioritize, analyze, and problem solve;
- Ability to work under pressure in a fast-paced environment;
- Experience delivering client-focused solutions to customer needs;
- Quick learner and great working attitude;
- Self-driven and proactive nature;
- Excellent interpersonal skills.
A BIG Plus:
- Previous experience in account management;
- Working living in US/UK;
- Knowledge of customer success processes;
- Experience in document creation.
We Offer:
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Full or partial remote work;
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Competitive salary;
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Paid vacation and sick leave;
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Regular evaluation and salary increase;
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Interesting projects and challenging tasks;
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Opportunities for self-realization, professional and career growth;
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Friendly and supportive company environment;
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English language courses;
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Various corporate events and activities;
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Comfortable working conditions;
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Yoga class, foosball, ping pong;
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Free coffee/tea, snack bar in the office.
Available Shifts:
- 5 days work week: Wed-Sun, from 10 am till 19 pm
Key Responsibilities:
- Communicating with clients to understand their needs and explain product value;
- Building relationships with clients based on trust and respect;
- Collaborating with internal departments to facilitate client need fulfillment;
- Resolving complaints and preventing additional issues by improving processes;
- Enhance Customer Training;
- Evaluate and Forecast Customer Needs;
- Advocate for Customers;
- Promote Customer Loyalty;
- Sustain business growth and profitability by maximizing value;
- Minimize customer churn.
Марина