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3Shape Ukraine — вакансия в Customer Support Consultant (fluent German and English)
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Customer Support Consultant (fluent German and English)

3Shape Ukraine
2 года назад
20 февраля 2022
Киевул. Польова 21

3Shape is a Danish hi-tech company that creates 3D-scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia, and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
  • Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
  • Interact with other departments and escalate customers feedback further 

You should possess the following competencies:

  • Customer oriented approach
  • Good communicator with ability to ask and listen
  • Strong verbal and writing skills in English, German, Russian and Ukrainian
  • Problem solving and logical thinking skills
  • Result oriented and stress resistant 
  • Aspiration to self-development and eager to learn 
  • Customer Service experience is preferred 
  • Analytical, multitasking and empathetic skills

We offer: 

  • Participation in producing market-leading technology products for customers around the world 
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe 
  • Competitive salary level 
  • Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
  • 39 working hours per week within flexible time-frame from 8:00 till 20:00 
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance 
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!  

For more information, visit our web-site: www.3shape.com or contact HR department via e-mail Отправить резюме .   

You can follow us on social media: 

https://www.facebook.com/Lifeat3shape/ 

https://www.facebook.com/3Shape/

https://www.linkedin.com/company/3shape/

https://www.instagram.com/3shape/?hl=uk

https://www.youtube.com/user/3shape

Anastasiia

больше 500  сотрудников

с 2006 года  на рынке

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