System Administrator

Brightfin software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%.

As a System Administrator, we expect you to:

• Manage and resolve the queue of IT help desk tickets submitted by employees
• Microsoft Office application support
• Core Brightfin products support
• Install, upgrade, and repair software on systems
• Deploy new workstations and other devices
• Maintain inventory of all IT assets
• Create and maintain documentation of the IT environment
• Collaborate, propose, solution, and implement new IT tools, processes, and
• Work to streamline existing practices

Your skills:

• At least 2-3 years of experience as a help desk associate and 1-2 years of experience as a system admin or network/cloud engineer
• Experience troubleshooting application, software, and hardware issues
• Proven track record of supporting a mixed Windows/Mac environment locally and Linux/Cloud remotely, AWS experience is a plus
• Experience with multiple software programs (Microsoft Office, Google Apps, ServiceNow, Jira, etc)
• Ability to be flexible and handle multiple projects at the same time
• Solid communications skills and the ability to work well with non-technical employees
• Solid English communication skills (work close with USA team)
• Must be a motivated self-starter with the ability to work in an organized, security-conscious, manner
• Present proposals, recommendations, and concepts clearly and concisely (in English).
• Manage multiple projects concurrently and maintain project schedules
• Support ongoing evaluation of our internal system's ability to meet our needs
• Be solution-oriented with a focus on creating value for the company and the users.

Responsibilities:

• Setting up and maintaining our current computers and systems
• Setting up and admin new software/Jira/Teams/teamwork/ring central/etc
• Work close with USA Team
• Take part in different projects: Integration and automation, security etc.
• Standard Day to Day IT duties including onboarding and offboarding employees.

We offer:

• Fun and exciting corporate culture of transparency, productive challenging & innovation;
• Flexible work environment;
• Educational events;
• Paid sick days/vacations: ROWE approach ;
• Health Insurance
• English courses.