Technical Support Engineer

Необходимые навыки

At least 3+ years experience on the similar position (technical support/technical writer)
IT and technical background, understanding of modern IT technologies and standards
Fluent English

Будет плюсом

Microsoft Active Directory
Strong technical interest and understanding of IT, software, and engineering problems

Предлагаем

Interesting, long-term projects
An opportunity for self-realization, career and professional growth
Social package
Flexible schedule
Friendly team
English classes

Обязанности

Troubleshoot and resolve complex, critical and sensitive support issues
Recreate customer issues and if needed document solutions to known issue
Help to solve most simple problems directly otherwise escalate the issues through our ticket system to next level support, development or product management
Help develop and implement web-based support initiatives including knowledge bases, technical and modeling techniques and documentation