Junior NOC Engineer (IRC112712)

GlobalLogic Ukraine is inviting a Junior NOC Engineer to join its Lviv office.

The customer is a recognized leader in the OTT TV (Over the Top TV), OVP (Online Video Platform), EdVP (Education Video Platform), and EVP (Enterprise Video Platform) markets.

We are looking for a motivated and proactive NOC Engineer to join our growing team.
The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
Utilizing knowledge of the customer environment, the team delivers a timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures, and knowledge transfer.

Tools/solutions that are used in the project:

Linux and Windows servers on-premises and deployed in the cloud environments (AWS).
Apache, Nginx, IIS, MySQL, MSSQL, Couchbase, ElasticSearch, Redis, Memcached, Sphinx, RabbitMQ, Celery.
Components on C++, JAVA, PHP, Node.js, Python.
CI/CD toolset: Jenkins, Git, Ansible, Chef, Terraform, CloudFormation, Docker, Kubernetes

Monitoring solutions used in the project:

• OpsGenie alerts and incidents management platform
• Prometheus, Grafana, Kibana
• AWS Cloudwatch for native AWS environments events collecting
• PRTG, Zenoss
• External availability monitoring using Dotcom-Monitor
• Witbe robots for FE end-to-end scenarios monitoring
• Youbora for end-user experience analytics
• Logz.io as central logs and traffic aggregator

Requirements:

• At least 1-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) – a must
• Good English language skills (at least intermediate spoken and written level) – a must
• Systems administration, automation scripting, and tech support skills
• Cloud computing and networking understanding
• Web applications and servers architecture understanding, HTTP, REST API
• Monitoring tools and principles
• Eager to learn and great customer service attitude
• Strong troubleshooting and problem-solving skills
• Drive to preventing incidents
• Willingness to work shifts (24/7) – at least 4 days a week

Preferences:

• Grafana, Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Zabbix, Nagios, Kubernetes

Responsibilities:

NOC engineer responsibilities

• Network, Infrastructure, Services monitoring
• Respond to incidents according to the incident management policy
• Finetune checks and alerts thresholds
• NOC toolset maintaining
• Service monitoring during the maintenance
• Performance reports (i.e. uptime, response times, and services status)
• Production quality control (end-users service level monitoring and ability to check it after changes take place)
• Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)
  

NOC department responsibilities

• One focal point that always knows the service level and issues status
• Drive to continuous improvement between all departments on monitoring needs
• Defining reliable and preventive monitoring requirements as part of the product development life cycle
• Drive to run recovery procedures that regain service as soon as possible
• Communication, coordination, collaboration

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package, performance bonus program

• Modern and comfortable office facilities