Customer support expert

Required skills

• Technical knowledge or interest with the ability and to resolve technical challenges
• Skills in maintaining documentation for dynamically evolving SaaS solutions
• Good Technical English
• Focus on quality
• Attentiveness to details
• Multi-tasking
• Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)
• Basic knowledge of HTML/CSS

As a plus

• Basic knowledge of QA
• Experience in working with API (via Swagger/Postman)
• Skills in maintaining documentation for dynamically evolving SaaS solutions
• Technical background

We offer

• Competitive salary in EUR
• Оffice 5 minutes metro Pechersk
• All modern - quarantine sanitary requirements are taken into account in the organization of office work
• Work model: office, full time
• Free meals
• Annual big paid vacation with flexible schedule and covered sick leaves
• The opportunity of professional growth
• Possible business trips to Switzerland
• Welcoming atmosphere (awesome team of professionals always ready to help)

Responsibilities

• Understand the product and write user guides, maintain current ones.
• Track the progress of bug-fixes and improvements including following up on problem resolution to clients 
• Resolve or further triage product or service problems by clarifying and analyzing clients' complaints
• Provide investigation on standard and non-standard client's inquiries
• Analyze clients' business needs and provide them with necessary solutions
• Listens and responds to clients' needs and concerns

Project description

SandSIV Switzerland AG enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in - this is the right place!

We are looking for a Customer Support Expert to work on a permanent basis in our team in Kiev