Senior IT Account Manager

Requirements:
— 4+ years of work experience in a coordination role in IT;
— Experience in B2B;
— Experience of working with international companies/ international customers;
— At least upper-intermediate spoken and written English;
— High level of responsibility;
— Customer-centric and result-oriented person;
— Orientation to result and clients’ expectations;
— Communication and influence;
— Ability to adapt to changes.

Will be plus:
— Experience with full-time employee management
— Account or project management experience;
— Recruitment experience;
— Managerial experience.

We offer:
— Opportunity for career and professional growth;
— Competitive compensation;
— Working schedule — 11-20 or 10-19;
— Convenient office in Kiev;
— Free English classes in the office;
— Warm and friendly working environment;
— Work in a professional team.

Responsibilities:
— Assist the Project Team in project delivery process, yet focus on building trustful relationships with each customer;
— Coordinate all members involved into project development, manage customer’s expectations and satisfaction;
— Facilitate high-quality and timely communication with the customer, including agreement terms negotiation, preparation of business letters, various documents etc;
— Be the 1st point of escalation for the customer and facilitate problems resolution.