Test Day Delivery Coordinator

The British Council in Ukraine, a leading international cultural organisation, is recruiting a full-time Test Day Delivery Coordinator.

The purpose of this role is to ensure effective and efficient delivery of Exams within a location. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

Main opportunities/challenges for this role:

There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.

Acting in unforeseen situations to solve problems to ensure Test Day is successfully executed.

Main Accountabilities:

Product Service Support;

Customer support;

Relationship & stakeholder management;

Risk and Compliance;

Analysis & Reporting;

Managing self & others.

Skills, experience and qualifications for the advertised vacancy:

Essential

Relevant experience of overseeing production of goods/provision of services;

University degree or equivalent;

Knowledge English to C1 level;

Experience working in a busy operational environment delivering high levels of customer service;

Ability to ensure compliance, risk and security standards are monitored and maintained.

Desirable

Experience working in Exams;

Experience of supporting on delivery of computer based exams.

What we offer:

official employment with fixed term contract basis

13th salary - annual bonus

14th salary as Terminal Gratuity

Medical insurance fully paid for employees + coverage for family members

34 calendar days of annual leave

Study leave, paid sick leave, special leave for volunteering

Candidates wishing to apply should fill out the on-line application form in MYHR system.

The closing date for receipt of applications in MYHR system is 17 March 2021.

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria The British Council took the 8th place in the ranking of the top 20 Ukrainian companies where young and ambitious Ukrainians want to work with. The survey was conducted by the international company Hay Group and included 573 Ukrainian and international companies operating in Ukraine. The results of the study indicate that the work in the British Council is the key to a successful career and the realization of professional and creative potential of employees.

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989

https://www.britishcouncil.org/organisation/transparency/policies/child-protection