Technical Support Manager

On behalf of Matics, SD Solutions is looking for a highly committed, team player International Customer Support, to join fast-growing High-Tech SAAS Company.

Responsibilities:

As a focal point to the customers, you will need to improve the overall customer experience by analyzing and supporting their knowledge transfer tools and constantly look for solutions to problems by providing fast and professional responses.

• Providing help and answers to the customers' technical issues through the identification of the problem itself, research on answers, and subsequent provision of guidance
• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to properly use the products
• Concession of the customers' troubles by recommendation of products, services or procedures
• Evaluation of the systems' problems to recommend enhancements

Requirements:

• 2+ years of proven experience in technical customer support. (Team leader as an advantage)
• TCP/IP network and WIFI MESH deployment understanding.
• Win Servers system & SQL server deep understanding.
• Linux - basic knowledge.
• Being a team member with hands-on experience in a traditional industry organization, with a full understanding of the different roles and forces running on the production floor.
• Strong analytical and problem-solving skills
• Strong training capabilities
• Excellent interpersonal and communication skills both written and verbal
• A team player and a quick learner
• Excellent English speaker is a must (an advantage for multiple languages - Spanish, Italian, German)

About company:

Matics develops software that is used by factories to digitize the production process. Our software combines pervasive technology and manufacturing know-how to monitor and capture the complete digital production journey for full auditability, repeatability, and knowledge capture. Designed for SMEs, our secured cloud-based RTOI solution enables fast, non-disruptive, modular, and scalable deployment.