Эта вакансия уже завершена
3Shape is a Danish hi-tech company that creates 3D-scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.
3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia, and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.
We are looking for a Customer Support professional with strong technical and communication skills, and the desire to make a difference for the customer and the company, to join 3Shape Audio
About 3Shape Audio:
In 3Shape Audio, we provide market-leading 3D scanning and software solutions that enable digital production workflow of custom audio products such as hearing aids, noise protection, earphones and in-ear-monitors. We want to make the World sound better.
We are a small, successful independent business unit within 3Shape, consisting of around 25 people across product, marketing, sales, customer support and R&D in Denmark and Ukraine. Our team is very diverse across nationalities, educational backgrounds, professional experiences and gender with a social and casual atmosphere.
The position and areas of responsibility:
- Broad customer support role ranging from onboarding, training and to technical support with new and existing customers to help them getting most value out of our products
- Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events
- General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up.
- Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
- Contributing to 3Shape's business by providing the industry's best Customer Support
- Readiness to travel up to 30 days per year
Your profile:
You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. Experience in Hearing Care industry would be a plus. .
You should possess the following competencies:
Professional:
- Well-established customer support “toolbox” from another technology-driven company (e.g., technical support, customer service)
- Advanced Microsoft Windows knowledge (Win7, Win10, WinServer 2012, etc )
- General network knowledge incl. understanding the concepts of client-server installations
- Database (Oracle and MSSQL) administration knowledge
- User-level knowledge on CRM systems (is a plus)
- A relevant IT education is an advantage
Personal:
- Customer orientation and desire to make customers succeed
- Strong technical interest and understanding of IT, software and engineering problems, as well as interest in other customer support activities such as onboarding and training
- Good communicator, with the ability to ask and listen - also to what is not being said
- Intercultural competence
You will be based in Kyiv. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, R&D and production both in Denmark and in our foreign offices.
We offer:
- Participation in producing market-leading technology products for customers around the world
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- Occasional business trips to Western Europe
- Competitive salary level
- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
- 39 working hours per week within flexible time-frame from 8:00 till 20:00
- Possibility of partially remote work
- A parking lot with free spaces for employees
- A healthy work-life balance
- Annual paid vacation (24 working days)
- Paid sick leaves and a child sick leaves
- Maternity and paternity leaves
- Medical insurance (incl. massage in the office).
- Compensation of lunches
- Regular company events
- Opportunity to become a part of the success that 3Shape has created over the past 20 years
We will be glad to welcome you in our team!
For more information, visit our web-site: www.3shape.com or contact HR department via e-mail Отправить резюме .
You can follow us on social media:
https://www.facebook.com/Lifeat3shape/
https://www.facebook.com/3Shape/
https://www.linkedin.com/company/3shape/
Anastasiia
больше 500 сотрудников
с 2006 года на рынке
- Развозка
- Медицинское страхование
- Регулярный пересмотр зарплаты
- Компенсация обучения
- Денежная компенсация питания