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3Shape Ukraine — вакансия в Customer Support Consultant (Audio)
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Customer Support Consultant (Audio)

3Shape Ukraine
2 года назад
10 февраля 2022
Киевул. Польова 21

3Shape is a Danish hi-tech company that creates 3D-scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia, and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

We are looking for a Customer Support professional with strong technical and communication skills, and the desire to make a difference for the customer and the company, to join 3Shape Audio

About 3Shape Audio: 

In 3Shape Audio, we provide market-leading 3D scanning and software solutions that enable digital production workflow of custom audio products such as hearing aids, noise protection, earphones and in-ear-monitors. We want to make the World sound better.

We are a small, successful independent business unit within 3Shape, consisting of around 25 people across product, marketing, sales, customer support and R&D in Denmark and Ukraine. Our team is very diverse across nationalities, educational backgrounds, professional experiences and gender with a social and casual atmosphere.  

The position and areas of responsibility:

  • Broad customer support role ranging from onboarding, training and to technical support with new and existing customers to help them getting most value out of our products
  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events
  • General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up.
  • Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
  • Contributing to 3Shape's business by providing the industry's best Customer Support
  • Readiness to travel up to 30 days per year

Your profile:

You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. Experience in Hearing Care industry would be a plus. .

You should possess the following competencies:

Professional:

  • Well-established customer support “toolbox” from another technology-driven company (e.g., technical support, customer service)
  • Advanced Microsoft Windows knowledge (Win7, Win10, WinServer 2012, etc )
  • General network knowledge incl. understanding the concepts of client-server installations
  • Database (Oracle and MSSQL) administration knowledge
  • User-level knowledge on CRM systems (is a plus)
  • A relevant IT education is an advantage

Personal:

  • Customer orientation and desire to make customers succeed
  • Strong technical interest and understanding of IT, software and engineering problems, as well as interest in other customer support activities such as onboarding and training
  • Good communicator, with the ability to ask and listen - also to what is not being said
  • Intercultural competence

You will be based in Kyiv. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, R&D and production both in Denmark and in our foreign offices.

We offer:

  • Participation in producing market-leading technology products for customers around the world 
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe 
  • Competitive salary level 
  • Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
  • 39 working hours per week within flexible time-frame from 8:00 till 20:00 
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance 
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!

For more information, visit our web-site: www.3shape.com or contact HR department via e-mail Отправить резюме .

You can follow us on social media:

https://www.facebook.com/Lifeat3shape/ 

https://www.facebook.com/3Shape/

https://www.linkedin.com/company/3shape/

https://www.instagram.com/3shape/?hl=uk

https://www.youtube.com/user/3shape

Anastasiia

больше 500  сотрудников

с 2006 года  на рынке

  • РазвозкаРазвозка
  • Медицинское страхованиеМедицинское страхование
  • Регулярный пересмотр зарплатыРегулярный пересмотр зарплаты
  • Компенсация обученияКомпенсация обучения
  • Денежная компенсация питанияДенежная компенсация питания

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