Customer Support and After-sales Specialist

Our agency represent the largest Italian upholstery producer Natuzzi spa, we operate with 3 brands Natuzzi Italia, Natuzzi Editions and Softaly

The main work is to provide support the company’s partners, from information providing and helping in sales process, to after-sales issues solve.

Our clients are retailers from CIS and Baltics countries.

Currently, we are looking for After-sales and Customer Support Specialist.

Requirements:

• Advanced PC user

Upper-intermediate English (written and spoken), Italian will be an advantage;

High interpersonal & telephone skills including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence;

• Ability to cultivate positive working relationships with clients
• Ability to provide constructive feedback and respond to it just as well
• Ability to accomplish job requirements with limited supervision

Hardworking and quick learning abilities;

Previous work experience in furniture sales is preferred.

Nice to have:

• Striving to optimize any kind of ineffectiveness.
• Understanding of purchasing and/or logistics management processes.

Duties and responsibilities:

As a member of the customer-support department team, you will be responsible for handling tasks, such as:

Information support concerning the products, technical sheets and variation possibilities;

Orders management;

To follow the current payments according to the payment terms;

Customer support in day-to-day operations

After sales issues solving

Handle customer concerns and requests for information in an expeditious and professional manner;

Update information in the computerized work order management software programs;

Handle emails, take inbound and place outbound calls;

We offer:

Сompetitive salary;

Work schedule: 5-day working week (10 am - 18 pm );

20 days of paid vacation and sick leaves;

A friendly and professional atmosphere;

Great management with no bureaucracy;