Customer Support Engineer

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.

For our team in Kiev, Ukraine, we are looking for a motivated and enthusiastic:

Customer Support Engineer (m/f)

Job-ID: 21007

to join our international team at the earliest possible date.

Main tasks and responsibilities:

• Walk customers through a range of processes and assist them in different areas related to Quipu applications troubleshooting
• Understanding customers’ needs and fulfil them promptly
• Managing first level support tickets
• Escalation of tickets with pre-analysis and investigation results when required
• Maintain systems documentation including guidelines and forms
• Organize training material for our clients and provide on-site trainings
• Follow up of service incidents and contribution to their resolution
• Active support in systems maintenance tasks
• Achieve the general knowledge of Quipu Processing Centre Services on customer-based level

Requirements:

• University Degree preferable in scientific field (Computer Science, Engineering, etc.)
• Ability to manage customer information with a high level of attention to detail
• Comfortable in travelling and working face-to-face with the clients
• Highly proficient in spoken and written English
• Ability to adapt to dynamic work environment
• Grasp new knowledge in a short time
• Knowledge of Electronic Financial Transactions processing (optional)

Our offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for development and growth
• Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:

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The deadline for receiving of applications is 15th March 2021. Please include the Job-ID in your application.