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Customer Support Specialist

AGILE FUEL
3 года назад
01 марта 2021
Харьков

Key Responsibilities:

  • Provide T1, T2 support via email and help desk software Help Scout;
  • Make sure that every request is triaged, tracked and resolved, and that customers are kept updated throughout the process in a timely manner;
  • Apply first level troubleshooting and document, escalate issues for further resolution if necessary;
  • Interact with technical and QA teams.

Requirements:

  • Minimum 0,5 years previous experience of Customer support;
  • Upper-intermediate/Advanced English writing skills;
  • Great computer literacy (MS Office: Word, Excel; Google Sheets); 
  • Familiarity with Help Scout, JIRA, Confluence, GitHub;
  • Customer oriented and responsible attitude;
  • Excellent customer service and organisational skills;
  • Advanced problem-solving and multi-tasking skills;
  • Ability to prioritize, and manage time effectively;
  • Attention to details;
  • Analytical skills;
  • Teamwork skills;
  • Desire to learn and develop in the fast-paced work environment.

Will be a plus:

  • Experience with email correspondence;
  • Тechnical background;
  • Knowledge of other languages, especially Spanish;
  • Basic understanding of Agile methodology.

We offer:

  • People-oriented management without bureaucracy;
  • Competitive compensation; 
  • Flexible hours + remote work days;
  • 18 working days of annual paid vacation;
  • Paid sick-leaves;
  • Friendly and engaging professional team;
  • An opportunity for self-realization, career and professional growth;
  • Accounting and legal support.

About us:

We are fast-growing American product company - an interactive platform for building social gamification for the enterprise.

Rallyware's mission is to provide every member of any distributed group with meaningful opportunities to feel connected, engaged, and valued within the overarching community to unlock their full potential. 

rallyware.com

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