Customer Support Manager (Spanish)

WOW24-7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24-7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 20+ countries.

Now we are looking for a Customer Support Manager in our friendly team.

Requirements:

• Fluent Spanish (C1-C2); 
• Intermediate PC skills; 
• Ability to learn new software; 
• Initiative and desire to work; 
• Great interpersonal skills; 
• Active listening skills;
• Analytical and problem-solving skills.

Proven experience in customer support or call centre operations will be a plus.

Main responsibilities:

• Respond to customer email, queries and requests; 
• Handle customer complaints;
• Consultation of new clients on updates, discounts, payment methods;
• Support for existing customers. 

Conditions of work:

• 5 shifts per week (9:00-18:00; 13:00-22:00)
• 2 day off per week 

We offer:

• Comfortable and quiet workplace;
• Competitive salary, fixed in US dollars;
• International client cooperation;
• Friendly staff and corporate events;
• Fruit days in the office;
• Stable environment and career development opportunity;
• Social package, paid 18 working days vacation and sick days.