Head of Customer support

An iGaming project which works for foreign markets is looking for highly motivated Head of Customer Support. 

Key responsibilities:

• Leading Customer support team;

• Manage all aspects of customer support delivery, including daily operations, scheduling, meetings, addressing customer feedback, creating and refining support processes;

• Communication with players via live chat, telephone and e-mail in order to create a trustworthy and friendly atmosphere for the clients;

• Making sure clients get the best experience using our brands 24/7;

• Quick, polite and accurate answering-back to customer requests and enquiries;

• Provision of players with information on all promotions they are eligible for, new games, rules amendments, etc;

• Assisting players with any technical issues they might have with help of technical specialists if needed;

• Close cooperation with product team, suggesting special service improvements for players, based on feedback from clients.

Requirements:

• 2+ year experience in Customer Support Service in iGaming is a must;

• Experience with Soft Swiss platform is a big plus;

• Perfect spoken and written English;

• Self-motivation, reliability and ability to work independently;

• Focus on customer needs and good customer service skills;

• Ability to multi-task

• High communicative abilities and patience.  

What you get:

• Working in a friendly team, favorable for professional growth.
• Opportunity of career development.
• Competitive salary and additional benefits.