Customer support (CMS maintenance coordinator)

What you will be doing 

Handle incoming requests for changes of content on existing websites. This can include for example changing a text or a picture, using the CMS system WordPress. Other tasks can be posting a blog post, changing the spelling of a menu item. There is no coding required. 

You will spend your time checking incoming requests on a digital Trello board, then handling the request which can entail logging into a WordPress site, changing a text or picture, and then writing a comment/email back to the owner of the website. It can also entail asking the customer to clarify their request for change. 

You will work in a team, where there will be developers, as well as sales representatives, and your role will be to take care of the daily flow of requests, as well as ask for help from other team members when more technical questions arise. 

Requirements  

Good written English, at least intermediate spoken English. 

Organized and attentive to detail

Good communication skills

Computer literacy

Time-management skills

Bonus if you have 

High level of English. 

Fast typing skills 

Understanding of CMS (most importantly — WordPress)

Experience with HTML / CSS

QA processes knowledge

Previous experience in the relevant position

What we offer:

Сompetitive salary

Official employment;

Friendly atmosphere in the team http://thewhitelabelagency.com/about/ ;

Well equipped offices in the city center;

Team building events;

Free English lessons;

The opportunity to fulfill themselves in the international IT-companies.

We're looking forward to your resume!