Supervisor/Team Lead

ARCE is a outsourcing contact center that means we provide great customer support service to our clients. 

ARCE has been a leader for more than 10 years  in a contact center market, so we have big experiance and big ambitious to connect people and business in a best way. 

Our team is growing every day and today we are looking for Supervisor / Team Lead for our new project.

You will lead a project for our American client — a company that helps people faster, easier and more accessible than if anyone else gets where they need to go. With more than 6,000,000 rides on their wheels, the company is just warming up and making noise with ambitious people with whom it will achieve new goals. If you are passionate about technology, environmental protection, and world change — we are on our way, and the company is happy to start cooperation.

What is necessary experience and skills

• High level english language communication skills, two foreghn languages will be in priority
• 2+ years of experience in team leading / people management in a customer support environment
• Experiance of working with CRM 
• Good communication skills 
• Ability to manage the team, motivate and develop your employees
• Client focused and ability to solve the conflict eassue 
• Ready to learn and discover new aria and aproaches

Role & Responsibilities 

• Team work organisation 
• Planning + Motivation
• Сreating a weekly schedule according to the project request  
• Customer service quality management + Analytics on the quality of service
• Control and reduced operator efficiency 
• Ability to train and develop your team

We offer

• Flexible work schedule
• Work in a comfortable office
• Competitive payment
• Professional development and personal mentor
• New challeges and intresting tasks
• Professional team

If you are looking for good chance to develop and work for international project we are waiting you CV on email.