Customer Success Specialist

We are YouTeam, a Silicon Valley-based (yet Ukrainian at heart) startup with offices in Kyiv and Lviv. We are a fast-growing team backed by Y Combinator (you might have heard about some other companies it has invested in: Airbnb, Stripe, Dropbox), featured on TechCrunch and named one of Ukraine’s hottest startups by Lift99.

We are about connecting people with daring ideas to people with great skills. We are about teamwork and rapid movement forward. We are about individual ambition.

We are looking for an experienced Customer Success Specialist to join the team!

Required skills

• B2/C1 English (written and spoken);

• 6+ months of proven experience in IT outsourcing business, understanding of its processes;

• Accuracy in keeping track of commitments, transparency in status reporting, timely reminding about changes;

• Strong communication skills with a focus on listening and asking the right questions;

• Service-oriented approach.

Would be a plus

• Familiarity with CRM systems and practices (preferably Intercom, Hubspot) would be a plus;

• Knowledge of MS Office tools and it’s online analogs — Google Docs or Office 365.

 What we can offer

• A unique working environment with partners from mainly Eastern Europe and South America as well as customers mainly from the US;

• An opportunity of rising to interesting challenges with international business cases for professional and personal growth;

• Long-term employment with 20 working-day paid vacation, paid lunches and other social perks;

• Possibility to work from home (after the trial period is passed);

• Flexible working hours;

• A modern workplace in a spacious Lviv office.

 Responsibilities

• Managing the support processes for existing customers;

• Assisting customers with on-boarding process;

• Creating educational materials for new & existing customers associated with a product or service;  

• Conducting periodic customer health checks;

• Growing customer accounts (Upsell);

• Keeping track and analyzing department statistics; 

• Communicating to and translating feedback from customers to other departments, including business units, product and development departments;

• Representing the interests of customers in internal communication with other team members;

• Driving and supporting the initiatives that improve communication of YouTeam platform policies and values to all partners and customers;

• Collaborating with other departments on growing the YouTeam brand as a leading solution for assembling remote development teams;

• Other duties as required.