Customer support representative / service assistant (UK market)

An IT company with headquarters in Ireland and Ukraine is looking for young, smart and passionate-about-customer-service people for a Customer Support Representative position.

This position will be suitable for:

- students who have just graduated and are looking for their place in life;

- people who are changing job perspectives and willing to get more from life;

- those who desire to develop, discover full potential and built a career in the most beneficial industry!

To become a CSR, you need to have:

• Excellent communication, written, speaking skills;
• B2 Upper-Intermediate - C1 Advanced level of English (Received Pronunciation will be an advantage);
• Problem-solving skills and multitasking abilities;
• Patience when handling tough cases and be stress-resistant;
• A previous experience in Customer Support Service and/or Gambling will be an advantage.

Your responsibilities will include:

• Delivering top-notch customer service to existing and potential customers by means of chat (70%), emails (20%) and phone communication (10%);
• Responding promptly to customers’ inquiries and resolving customers’ complaints;
• Maintaining a positive, empathetic and professional attitude toward customers at all times;
• Communicating and coordinating with colleagues and management.

We are offering you:

• A position with a colossal opportunity and potential for career growth;
• Constant practise of the English languages with customers from UK;
• 5 shifts per week, 8-hour workday with a possibility to choose a shift (09:00 - 18:00 / 14:00 - 23:00), no night shifts;
• Attractive salary in EUR (600 EUR). + Monthly bonuses based on your personal performance (up to 200 EUR);
• Paid probation period, vacation, sick leave;
• Comfortable modern office in the city center (metro station Shuliavska);
• Friendly and ambitious team.
  
  Hurry up, apply and be a part of the history!