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Опубликовано 2 недели назад

Service Desk junior/middle developer

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Киев

Особенности вакансии

  • Вид занятости
    • Полная занятость
  • Уровень
    • Junior/Младший специалист
  • Знание языка
    • Английский язык

Job Responsibilities:

Main responsibility of ITSM implementation specialist is to develop and implement IT and non-IT processes within ITIL based TOPdesk platform.
The person will be responsible for workflow and process design and improve/optimize processes within TOPdesk.


Ideal candidate should have an understanding of ITIL and ITSM frameworks. The person will be also responsible for testing and release planning in cooperation with Functional Administrator / Product Owner.


ITSM specialist will build up an expertise in Call, Change, Knowledge and Contract management modules.


The person will be also responsible for building-up knowledge base database and maintain it in a well-organized manner.

Requirements

Upper intermediate in English

Excellent verbal and written communication skills

Ability to work in a team and think as a team

Experience with Service Desk software

Attention to details and quality focus

Develop and review content for the company’s knowledge base

Personal skills: motivated, quick learner, organized and responsible

As a plus

Knowledge in ITIL event, incident and change management processes

 
Visio work flow drawing experience and preferable experience in implementing of work flow to a SM tool


HTML knowledge

We offer:

Variety of knowledge sharing and training opportunities

Competitive salary

Career and professional growth

Possibility to work in a big and successful company

Long-term employment with 20 working-days paid vacation and other social benefits

Working in a comfortably located office with warm atmosphere which creates really good working conditions

Work with a large number of customers who use various approaches and technologies

Experience of operating on different cloud and on-premise applications

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