Technical Customer Support Representative

Who we are?

We are a backend software company for chat and video calling services. We work with customers all around the world, they are mostly Healthcare companies, Banks, Development agencies, eCommerce etc.

Who are we looking for?

Recently, our solution became in demand, especially in the Medical environment, that is why we are opening a position of a Technical Customer Support Representative to join our friendly team!

What do we offer?

• Awesome team, who are always glad to help in any cases
• Flexible working hours 8 hours per day
• Remote work after the trial period
• Paid gym and training, English courses, etc.
• Modern office space in the center of Kharkov
• Free coffee, cookies and fruits at the office
• Corporatives
• Vacation is available in the amount of 3 weeks (15 working days) per year. As long as you are with us, the amount of these days will increment by one each year
• Paid sick leaves - 10 days per year

What are we looking for in our new employee?

• Experience in Customer Support
• Upper-intermediate English
• Good communication skills
• Good analytical, troubleshooting and problem solving skills
• Understanding of network technologies
• Ability to learn new technical product
• Strong PC skills

Will be a plus:

• Experience with JIRA/Confluence
• Experience with ticket systems (Zendesk / Kayako / other)
• Technical writing skills
• Technical background

If you are feeling that you are the right person, please send us your CV