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Support Engineer L1

Вербило Н.А., ФЛП / Рекрутинговое агентство
3 года назад
08 февраля 2021
Житомир

The role includes communicating with clients on technical issues, activating/deactivating a range of cloud services, as well as (proactively) monitoring both clients’ projects and the company’s own infrastructure.

Core Knowledge

  • Good organizational and multitasking skills
  • Being a team player and collaborate with team members, senior engineers and Management
  • Ability to work under pressure and meet response KPIs
  • Regularly report to management to ensure commitments are met
  • Being responsible for protecting the integrity of the data of the organization
  • Self-motivated to learn and expand his/her knowledge on the subject

Professional Qualifications

  • BS or MS in Computer Science, Engineering, Informatics or a related technical discipline or equivalent experience, Students in higher training allowed
  • Sound knowledge of UNIX and TCP/IP network fundamentals (especially in virtualized environments)
  • Familiarity with the fundamentals of Linux scripting languages
  • Familiarity with common applications such as Apache, memcached, MySQL, NFS, DHCP, NTP, SSH, DNS, and SNMP
  • Proficient with network tools such as Linux IPVS, HAProxy, IPsec, etc.
  • Experience with virtualization technologies, such as Containers, Docker, VMware
  • Ability to build and monitor services on production servers
  • Sharp and tenacious troubleshooting skills: you can fix anything
  • Good communication skills in English (both written and spoken)
  • Availability to work in shifts (3 shifts per day, 365/7/24, shifts will be rotated among the team members)

The skills below will be considered a plus:

  • Network related Certifications (e.g. Cisco, Azure, AWS, Google Cloud)
  • Basic programming and database skills (e.g. PHP, Python, NodeJS, SQL, noSQL)
  • Familiarity with load balancing, firewalls, etc.
  • Knowledge of security protocols

Наталья