Customer Success Manager

ByteAnt is looking for Customer Success Manager

SKILLS REQUIRED:

• Strong verbal, written and presentation communication skills
• Level of English, verbal and written
• Good interpersonal skills capable of maintaining strong relationships
• Outstanding multi-task task management skills across a varied set of responsibilities
• Strong teamwork, & cross-group collaboration skills
• Proficiency with CRM systems
• Ability to build credibility and trust by understanding and addressing customer requirements
• Understanding of typical IT solutions and software development lifecycle (SDLC)
• Meeting our company values and code of conduct (see below)

EXPARIENCE AND EDUCATION:

• Degree in business, economics, management or related field of study
• 1+ exprience of work as customer success manager or account manager
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Proven record and experience of meeting the above KPIs for the probation period

MAIN RESPONSIBILITIES:

• Maintainig customer and ex-customer database
• Maintaining customer reviews and surveys database
• Work with marketing and run ex-customer norturing campaigns
• Design and implement customer satisfaction program
• Report on customer satisfaction KPIs, reviews and surveys Lead
• Implement automated customer billing system
• Publish customer reviews on the website and on platforms, like clutch
• Work with Marketing, Sales, Engineering and Finance teams to implement customer lifecycle improvements
• Conduct team trainings for customer facing employees
• Monitor and report on customer upsale opportunities
• Design and implement customer retention and reward program