Заместитель контакт-центра (Project Manager)

Our client, a famous international company, world leader in the production and development of digital technologies, telecommunications equipment, household appliances and communication systems, announces a competitive selection for the position: Deputy Contact Center (Project Manager), Kyiv.

Main Responsibilities:

• Map and analyze current Contact Center processes;
• Design new innovative customer experience approaches and guide till implementation;
• Manage key projects from Contact Center improvement plan focused on best customer experience;
•  Lead projects of remote team management improvement;
• Liaise between Contact Center and Service dep. to drive leverage of cross-process excellence; 
• Present proven achievements and deliver results.

Main requirements:

• High education;
• Proven analysis and presentation skills; 
• Minimum of 2 years relevant experience;
• English - Upper-intermediate level, fluent Ukrainian and Russian;
• Organized, flexible, ability to work under pressure, team player, positive open mind.

The Company offers:

Challenging job within a leading multinational company, great exposure to the strategy and positions of the company, professional and career development opportunities, competitive salary, social package.

If you are interested in this position, please send your CV to DOPOMOGA Ukraine by e-mail: Отправить резюме with the note: Deputy Contact Center (Project Manager), Kyiv.

Please pay attention that sending your CV to the email address of DOPOMOGA Ukraine, means you agree to personal data processing for recruitment and staffing of companies - Customers of the agency. The position will be closed down once we have found the right candidate.