Application Support Engineer, Remote

Client - US company - the BEST employer among small business 2020

Product - Modern Human Capital Management (HCM) System

Responsibilities

• Provide Level 2 and Level 3 support
• Investigate issues reported by clients and partners and work with internal teams in resolving them
• Update support tickets with resolutions
• Resolve application and system outages

Job requirements:

• 3 years of experience providing technical support
• Knowledge of SQL
• Bachelor’s degree in Computer Science or related fields
• Good communication skills in English

Success Outcomes

• Understand all support procedures by end of 1st week
• Learn Criterion HCM software by end of 1st month
• Ensure that we maintain the required SLAs on support tickets.

 COMPETENCIES

• Intelligence – Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information
• Communication – Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail
• Calm under pressure – Maintains stable performance when under heavy pressure or stress

Culture / Core values 

• Service-Oriented - Delight customers in every interaction
• Efficiency - Able to produce significant output with minimal wasted effort
• Enthusiasm - Exhibits passion and excitement about work. Has a can-do attitude

 Company offers:

• Competitive salary level, bonuses, regular reviews
• direct contract with US company
• Flexible working hours (no shifts, local time)
• Ability to work from anywhere
• Friendly team