Customer Care Team Lead — English

We are:

Wix’s amazing Customer Care team in Kyiv. We use our unique understanding of Wix products to provide users with the best advice on their online presence. We consult and inspire over 170 million users around the world! We’re responsible for understanding our ever-developing products, assisting our users in creating the websites and web apps they need, and being the representatives of our users' voices within Wix.

We work in a fast-paced atmosphere where great relationships and a healthy dose of fun are part of our daily lives, and everyone has the chance to express their creativity and always keep learning.

You are:

A people manager with 2-3 years’ experience leading a customer-facing team in tech. You thrive in dynamic, fast-paced work environments and can handle both the micro-tactical and strategic management. You’re motivated, independent and exceptional at people management and organization. You believe in data and are passionate about technology’s ability to improve people's lives. You also have experience working on a global team.

Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers and collaborate comfortably with colleagues ranging from entry to C-level in various global locations. You’re methodological and detail oriented, and have a record of leading a team in that spirit.

As a Customer Care Team Lead, you will:

• Mentor, advise, and lead your team members in their journey to best support Wix’s users while achieving their collective and individual KPIs.
• Participate in global and cross-company projects to improve our products and optimize our users’ experience.
• See the big picture while navigating our matrix system, helping your team to prioritize often conflicting tasks and projects.
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible.

Please send your CV in English.