Spanish, Portuguese customer care agent

Brainstack_ is a company that managed to turn 180 in terms of its corporate culture and attitude towards work and people, and has shown that key values can have a huge impact on business process. But we didn't stop on picking up low hanging fruits, we strive for more. We are a team that values professionalism and orientation towards results - no matter what your position is, either you are a support agent in Customer Care Department or Lead in a Marketing Team. We nurture our talents from inside of the company, since these are

We’re looking for Espanol/Portugues Customer Care Agent

Requirements:

• Fluent Spanish/Portuguese (both oral and written);
• Strong communication and negotiation skills;
• Time-management skills;
• Stress resistance, ability to work in a high-loaded atmosphere.

Responsibilities: 

• Provide customer support via phone, chat and email;
• Bug reports;
• Achievement of team KPIs;
• Support with choosing a software package; 
• Working with a client at the stage of sale;
• Completion of additional tasks from Lead directions.

Schedule: Monday - Friday: 17:00 - 02:00

Other features:

• possibility to be part of the creative environment and make your input to it;
• variety of social and professional activities;
• friendly and warm culture;
• PE employment;
• 24 calendar days of vacation paid per year;
• medical insurance;
• documented sick days paid;
• 3 non-documented sick days paid;
• breakfasts/fruit/yummies in the kitchen.