VIP Customer Support Agent

The Role 

This role involves helping customers with account, game and technical issues for multiple mobile games via our Zendesk support ticketing system and leading projects to enhance the customer experience.

Requirements

• Answer customer service tickets to our customers on a daily basis and setting strong example for team towards productivity and quality of response (accurate, timely, thorough).
• Proactively identify issues of note and escalate using established protocols.
• Assist the Customer Support leadership team with tasks and projects related to improving the customer experience.
• You will be required to work on shift patterns from 7.00  - 16.00  / 13.00  - 22.00 .

About You

• Experience in a customer facing role, preferably in social/mobile gaming with elevated responsibilities.
• Knowledge of customer service fundamentals and ability to train and mentor others.
• Strong troubleshooting ability.
• Solid multitasking skills and attention to detail.
• Excellent organizational, written, and interpersonal communication skills.
• Self-motivated and ability to work independently as well as in team settings.

Benefits

About You

• Experience in a customer facing role, preferably in social/mobile gaming with elevated responsibilities.
• Knowledge of customer service fundamentals and ability to train and mentor others.
• Strong troubleshooting ability.
• Solid multitasking skills and attention to detail.
• Excellent organizational, written, and interpersonal communication skills.
• Self-motivated and ability to work independently as well as in team settings.

Benefits

• 20 days of annual leave
• Official employment
• Work in an international company
• Educational English programs
• Events throughout the year
• Modern office in the city center

About Us

Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a ‘light-bulb moment’ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre. They have been bringing world-class social slots to real slots fans ever since! Now part of Aristocrat Leisure, Product Madness have published hit titles Heart of Vegas, Cashman Casino and FaFaFa on Facebook, iOS and Android platforms and have grown considerably in size over the past year with offices in London and Lviv.

Product Madness’ dedication to promoting diversity and inclusion is clearly reflected in all our content and across all our platforms. Diversity is more than a commitment at Product Madness—it is in the core values of what we do. We are fully focused on equality and believe deeply in diversity of age, disability, sex, sexual orientation, gender reassignment, maternity, marriage or civil partnership, religion, race and all the other fascinating characteristics that make us different.