Technical Account Manager

Ikajo International owns and operates a number of dedicated payment service providers worldwide. We started in 2003 by developing technical payment platforms and over the years have expanded our global footprint.

Using a single fully integrated payment platform our local companies service local merchants at the same time providing a true global platform for our international clients. Our own payment platform and global payment solutions ensure customers around the world receive their money in a timely and cost-effective manner.

Our team is looking for a Technical Account Manager.

Requirements:

• Previous experience in supporting complex IT products, working as a Helpdesk support;
• Experience in writing SQL queries will be a plus;
• Excellent communication skills;
• Upper-Intermediate level of English;

Responsibilities:

• Working with incoming requests (tickets, emails, chats);
• Resolving customer's complaints;
• Consulting new clients on existing services;
• Handling the integration process;
• Working with technical documentation.

We offer:

• Interesting and extensive project in the sphere of online payments;
• Fair remuneration;
• Full remote for quarantine period;
• Flexible working hours and work-life balance;
• Modern, comfortable and cozy office.