Technical support

Genesis is one of the largest IT companies in Ukraine with more than 1500 people in 9 countries, who create products for 200 million users monthly. We are the most high-loaded company in the country and one of the largest partner of Facebook, Google, Snapchat and Apple in the CEE region. Our team is one of the best high-tech teams in Eastern Europe.

Genesis was recognised by DOU.UA as the Best IT Employer in Ukraine in the category 800 - 1500 employees over the last years. We received very high ratings across all major evaluation categories such as professional growth, compensation, working conditions, communication with management and colleagues, etc.

We are looking for a responsible and communicative employee to manage HRM system of our company - managing and setting up workflows, assessing and processing user requirements, developing and implementing possible solutions, regular support for users of the HRM system.

Responsibilities:

• Collection and processing of requirements from stakeholders, optimal solutions search;

• Development and implementation of solutions;

• Improving and customizing the HRM system;

• Providing customer service and effective communication through oral and written mediums;

• Compilation and writing of documentation and manuals for users;

• Launching of new functions (writing of new functions, writing of new customer instructions and end-users trainings);

• Fixing system bugs.

Demonstrated Skill in:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar role;

• Good understanding of computer systems;

• Ability to diagnose and troubleshoot basic technical issues;

• Excellent problem-solving and communication skills;

• Ability to provide step-by-step technical help, both written and verbal;

• Ability to prioritise a workload;

• Upper-Intermediate (B2) English.

Would be great:

• BS degree in Information Technology, Computer Science or relevant field.

Genesis is a unique place for the development and growth with:

• Expertise in the development of high-loaded products in international markets;
• Unique opportunities for learning including various training and seminars within the company, access to a valuable and extensive book library, English courses and participation in key IT industry events worldwide;
• Perfect working conditions: an excellent office in a 5 minutes' walk from Taras Shevchenko metro station, free food and drinks in the office, medical insurance. The company has professional coaches in football, basketball and running and supports various sports initiatives (swim races, marathons, etc).