Head of Training

Summary:

Head of Training Sub-Division is responsible for design and execution of staff training and development programs and activities of the Bank's employees to improve skills, leadership competencies, communication and effectiveness in order to achieve strategic goals set by the Bank.

Key Responsibilities

• Identify training and development needs of management and staff in the Bank on an ongoing basis

• Liaise with the Bank's businesses, line managers and teams to create training programs in line with business needs

• Develop training programs, facilitate implementation of appropriate change management initiatives, review current development programs to ensure adherence to the Bank's goals

• Design and conduct train-the-trainer programs

• Plan, develop, and provide training and staff development programs and activities through classroom training, demonstrations, webinars, on-the-job training, meetings, conferences, and workshops, and e-learning platforms

• Search and attract external training providers of the required programs and courses for the bank's employees

• Prepare materials and carry out negotiations with external providers as appropriate

• Develop training policies, procedures and manuals as required

• Describe training business processes and training roadmaps

• Prepare and up-date Annual Training Plan for all levels of employees in the Bank

• Supervise design of new training programs

• Provide insights regarding skills and competency gaps to support the learning & development need analysis and solution designs

• Monitor the training budgets for implementation and control

• Prepare training materials (video, slides, and films; maintain a library of training aids)

• Ensure that regulatory changes in banking are delivered and embedded across the Bank's appropriate programs

• Conduct orientation sessions and arrange on-the-job training for new hires

• Design and conduct train-the-trainer programs

• Facilitate development of digital learning programs

• Elaborate and facilitate e-learning content for distant training courses

• Encourage the use of the digital platforms and keep the Bank's employees up to date with the latest learning & development resources

• Propose innovative approach and market best practice to provide more attractive and effective digital learning & development solutions

• Facilitate teams of training course designers to implement the digital solutions and enhance the efficiency of learning & development

• Assist in developing individual professional growth plans for Bank's employees

• Develop methods and tools to measure development and training initiative impact and effectiveness across the organization

• Develop metrics to assess training programs

• Evaluate instructor performance and the effectiveness of training programs

• Monitor, evaluate and review the progress of trainees through evaluation questionnaires and discussions with senior managers

• Assess the learning and development needs for the organisation.

• Maintain, submit and improve reporting information related to the area on a regular basis

• Arrange updates and announcements to staff as appropriate

• Organise, coordinate and manage local classroom trainings, distant trainings, coordinate logistics and payments

• Provide staff with an understanding of established policies and procedures

• Lead and mentor the training team

• Act as a back-up for Head of Training and Development

Key Competencies

• Advanced project and change management skills

• Effective at identifying, evaluating and leveraging internal and external resources (people, technology/tools, platforms)

• Strong digital savvy. Ability to introduce modern learning experiences and best practice

• Attention to details to ensure the smooth learning processes and logistics

• Excellent planning skills (ability to create learning plans and activities, set complex schedules) to ensure success of training events

• Proven track record in managing large scale projects

• Good understanding of training practice in a large organisation environment which is geographically dispersed

• Advanced organization skills

• Strong communication, presentation and interpersonal skills

• Ability to effectively communicate at all levels

• Ability to develop L&D policies, describe and communicate training activities

• Knowledge of group facilitation tactics

• Skill in aligning strategic and operational needs with training programs

Minimum Requirements

• Master's degree in human resources or related field- 5+ years of experience in HRM, Training and Development, Talent Management or related field
• 3+ years of managerial leadership experience with proven ability to lead and develop teams
• Good understanding of training practice and learning psychology in a large organisation environment which is geographically dispersed
• Fluent English and Ukrainian (oral and written)
• Proficiency in using MS Word, MS Excel, and PowerPoint

Certificates: Certification in business training, facility management, coaching or similar field is desirable

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