Service Desk Technician

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

Currently, we are looking for a talented Service Desk Technician.
The project consists of approximately 60 people working on development and post-production support of several web applications. All the applications are part of a single landscape covering different stages of digital marketing and sales content production, management, and publishing flow. Post-production support includes end user consultancy around application functional features and business logic provided by a dedicated Service Desk team closely integrated into work of the rest of the development teams.

On this role, you will work in a team of 6 people in shifts covering 24/7 communicating with the end users and application stakeholders via email, ticketing system, and pre-scheduled calls.

REQUIREMENTS

• Upper-intermediate or higher English level, both written and spoken (B2+/C1)
• Good troubleshooting skills
• Being a fast learner
• Ability to work in shifts
• Basic knowledge of ITSM, Networking, SDLC would be a plus

WE OFFER

• Instant verbal communications with the customer representatives
• Getting familiar with interesting and demanding digital marketing domain
• Become part of really family-like team
• Getting good knowledge of main competencies required as part of any project assignment
• Support in further self-development

BENEFITS

• Competitive compensation depending on experience and skills
• Individual career path in engineering
• Social package - medical insurance, sports
• Compensation for sick lists and regular vacations
• English classes with native speakers (certified English teachers)