Customer Support Representative (UK market)

Wentrum is searching for a UK Customer Support Representative!

Do you know who we are?

Wentrum - a company that provides assistance for students during all steps of their education.

10 years experience in the UK market;

>20+ orders daily.

Here are the main arguments why you should apply for the vacancy:

• Office in the center (Pecherska);
• Communication with native speakers on a daily basis;
• Paid training period after successful completion of probation;
• Ability to choose the working schedule that suits you best (morning 10:00- 16:00; day 16:00-22:00; night- 22:00- 2:00);
• Competitive and timely salary + up to 20% KPI;
• Ability to raise your fix by achieving different levels of proficiency;
• Additional bonuses for cross-sells and up-sells;
• Possibility to work remotely after probation period;
• Career growth;
• Team buildings and corporate parties;
• Various activities in the office (more than 30 events per year);
• 20 paid vacation days per year (after 6 months of work);
• Corporate library.

Could your previous workplace offer such opportunities? ;)

Now it's time to get acquainted with your future tasks:

• Maintaining a positive, empathetic, and professional attitude towards customers, colleagues, and partners;
• Communicating with customers and partners through different channels of communication and being able to earn our clients’ trust, responsible and patient;
• Promptly process orders, applications and resolve clients' requests;
• Providing feedback on the efficiency of the customer service processes;
• Ensure customer satisfaction and provide professional customer support.

What is needed to become a part of our team:

• Fluent English (B2 or higher is required+ British pronunciation is preferable);
• Multi-tasking abilities;
• Basic knowledge of MS Office;
• Being a team player;
• Excellent business communication and problem-solving skills in English.

If this is all about you, then send your CV and be ready to receive an invitation to an interview :)

In the meantime, while you are thinking of submitting a CV or not, check out one of our winter corporate videos in Egypt that can influence your decision: https://www.youtube.com/watch?v=y7mPwEo3C5k

Are you still hesitating? Visit our website: https://wentrum.com/en/, check out our social media channels: https://www.facebook.com/Wentrumcompany/, https://www.instagram.com/thebestbackup/