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Class 5 - Support Engineer

Afinna One
3 года назад
23 февраля 2021
Одессаул. Tamozhennaya sq

Job Description 

We're looking for an expert on the Class5 and Unified Communication as a Service (UCaaS) platform to join our team!

Responsible for voice telecommunications infrastructure, applications and services.

You will design, implement, support, and manage our unified communications systems, services and solutions across multiple technology providers and cloud providers.

 Responsibilities 

  • Work as a main professional and technical point of contact on our Class 5 telecommunications system, for all the aspects related to the product evolution, testing and Customer projects delivery: including but not limited to small business, enterprise sites, multi-site deployments, hybrid solutions (prem/cloud) and contact center installations
  • Work closely with our team based in Odessa on the Class 4 platform
  • Coordinate testing and troubleshooting of UCaaS system implementations for customer go live
  • Help the teams in the business analyst activities to improve the C5 and C4 platforms
  • Resource for product questions and guidance on best practices and testing
  • Responsible for scheduling and management of resources for testing advanced applications
  • Set and meet critical onboarding deadlines with customers
  • Participation in the design and architecture of offered solutions
  • Documentation of deliverables of offered solutions
  • Basic troubleshooting and guidance on our platforms
  • Keep all resources within our teams updated on project status; identify risk and concerns, document outcome for future customer endeavors
  • Follow company guidelines and procedures

Required (Education, Additional Qualifications and experience) 

  • Bachelor’s or Master’s Degree in Computer science, Software Engineering or comparable from an accredited college or university is required
  • At least 3 years experience in Unified Communications
  • At least 3 years professional experience and management responsibility in Telecoms infrastructure projects
  • At least 3 years of experience with PBX technology, Cisco voice systems and voice networks or similar
  • Demonstrated experience with local and long-distance carrier circuits, configuration and routing, including management of toll-free and DID numbers
  • Working knowledge of Basic Cisco IP networking and QOS as it applies to voice and contact center applications
  • Experience working with SIP (Trunking, Protocols, and communication methods) experience in Cloud technologies
  • Analytical capabilities
  • An entrepreneurial spirit and the ability to foster a positive and energized culture
  • Excellent judgement. Able to weigh several and often conflicting constraints and make rapid, logical decisions in a fast-moving company.
  • A growth mindset with a curiosity to learn and improve.
  • Good English language skills
  • Ability to work in a multicultural team/ virtual teams/projects spread across the globe

 Requirements nice to have 

  • Additional skills in Network technics (CCNA or equivalent data network equipment, CCNP certifications)
  • Programming knowledge: Scripting / PYTHON, PERL, PHP, SQL JAVASCRIPT
  • Expert facilitation skills
  • IT-Security knowledge
  • Ability to work efficiently under pressure on non-routine and highly complex tasks

Benefits & Others

  • Stable fix salary
  • Holidays, vacations, seek day off
  • Comfortable and friendly office in downtown
  • The technology-advanced office among IT companies
  • A convenient open-plan workplace with lots of comfortable working areas
  • Unlimited professional development and growth opportunities (the company covers the cost of conferences, seminars, courses, and other events (including foreign ones)
  • Free Language lessons, corporate library
  • Corporate events and means of entertainment
  • Team development and team-building training and lively corporate parties

Михаил

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