Digital Customer Success Representative

ABBYY is a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics. Today, ABBYY group includes 16 offices in 13 countries, employing more than 1300 employees. 

Key Responsibilities: 

• Build and maintain customer/partner digital relationships, ensuring constant and professional communications with assigned accounts;
• Promote the expansions, renewals, and adoptions of ABBYY solutions, ultimately ensuring customers are maximizing their ABBYY products;
• Is a strategic advisor to customers, ensuring awareness of ABBYY services, support, and other resources to best apply and operate ABBYY products;
• Build and maintain relationships with internal stakeholders, including R&D, Professional Services, and Sales to ensure a positive customer experience;
• Promptly record and escalate as needed technical issues, leads, and feedback to appropriate internal groups;
• Maintain and supply up to date documentation of cases and general account updates;
• Integrated project management responsibilities, liaising with diverse stakeholders both internally and externally;
• Manage release, delivery, and coordination with customers on development cycles and technical onboarding;
• Digital Marketing management responsibilities, liaising with diverse stakeholders internally;
• Manage product updates timely delivery, supplement with the marketing materials, coordination with the Marketing Department.

Mandatory Skills and Requirements:

• 3+ years’ experience in sales engineering or other customer facing technical role;
• Experience with Customer Success and/or CRM platforms;
• Knowledge of software development and solution integration work;
• Understand solution-focused sales approaches and methods;
• Strong analytical and problem-solving skills;
• Excellent customer facing and interpersonal skills;
• Strong written and verbal communication skills;
• Strong attention to detail;
• Experience with MS Office Suite or similar;
• Fluent in local language and English.

We offer:

• Work in international IT product company;
• Interesting and challenging tasks;
• Opportunities for professional growth and career;
• Competitive salary;
• Attractive social package (medical insurance, partial compensation of sport and English classes);
• Ability to work remotely.