Customer Support Agent (Remote)

We are looking for a Customer Support Agent to join our team.
Work with requests submitted via email, calls on the shift with the 12h working day via next schedule: 2 morning shifts/2 night shifts/4 days off supporting CEX.IO

Requirements

• Advanced in English
• Excellent verbal and written communication skills
• 1 year of experience in customer support or sales environment preferably with clients from all over the world
• Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus

• Excitement to learn new products/technologies and help customers
• Familiarity with ticketing systems (like Zendesk, Intercom)
• Tech or Philology Degree is preferable

Responsibilities

• Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)
• Seek resolutions to customers' queries and issues whilst actively striving to achieve a 'one correct answer' across all channels
• Follow our customer service standards, communication policies, and procedures
• Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required

In return we offer:

• Challenge to search, attract and build relationships with candidates in global market;
• Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
• Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
• Process ownership you are responsible for;
• Competitive remuneration and transparent bonus system;
• Opportunity to work remotely;
• 100% Health Insurance coverage after successful trial period;
• Annual vacation: 18 working days.