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Customer Support Agent (Remote)

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Киев

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Татьяна

Особенности вакансии

  • Вид занятости
    • Полная занятость

We are looking for a Customer Support Agent to join our team.
Work with requests submitted via email, calls on the shift with the 12h working day via next schedule: 2 morning shifts/2 night shifts/4 days off supporting CEX.IO

Requirements

  • Advanced in English
  • Excellent verbal and written communication skills
  • 1 year of experience in customer support or sales environment preferably with clients from all over the world
  • Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus

  • Excitement to learn new products/technologies and help customers
  • Familiarity with ticketing systems (like Zendesk, Intercom)
  • Tech or Philology Degree is preferable

Responsibilities

  • Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)
  • Seek resolutions to customers' queries and issues whilst actively striving to achieve a 'one correct answer' across all channels
  • Follow our customer service standards, communication policies, and procedures
  • Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required

In return we offer:

  • Challenge to search, attract and build relationships with candidates in global market;
  • Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
  • Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
  • Process ownership you are responsible for;
  • Competitive remuneration and transparent bonus system;
  • Opportunity to work remotely;
  • 100% Health Insurance coverage after successful trial period;
  • Annual vacation: 18 working days.
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