Account Manager

Hello! We are Lemberg - technology consulting, software & hardware engineering company, based in Lviv, Ukraine. Startups and established businesses rely on our industry expertise to build new products and deliver digital transformation. Lemberg is, above all, a team of passionate professionals led by a core team that has been meticulously selected for more than ten years now. Each and every one of our 100+ individuals is highly appreciated for their hard work because we know that Lemberg's success is based on our people's achievements. We value People over Process and constantly looking for motivated, enthusiastic and talented professionals to join us in our journey.

Necessary skills and qualifications:

• Experience in Sales, Project Management, Business Analytics or relevant role in IT sphere

• Fluent written and spoken English

• Excellent communication and presentation skills

• Client-focused: strong customer service and interpersonal skills for dealing with different types of clients

• Team player: work closely with PMO to stay on top of ongoing projects

• Proactive: think a few steps ahead of the game to make sure client's expectations are clear and will be met during/after development phases

• Sharp mind: identify customers needs and opportunities based on business goals and market data

• Involved: build trust and relationships with key stakeholders by regularly checking in on project status and getting client's feedback

• Consultant: be aware of key domain trends, new features, competitor products to be able to advise your client on what could be important for their product

• Negotiator: know your team well and project specifics to be able to support your team and negotiate with clients during issue escalation times

• Good sense of humor and positive attitude towards the work

Responsibilities:

• Operate as the point of contact for assigned accounts

• Develop and maintain long-term relationships with accounts

• Schedule regular activities (emails, calls, on-site visits) with accounts in CRM

• Coordinate with staff members working on the same account to ensure consistent service, if necessary, attend calls with PMs, demos and retros with the client

• Monitor the client's budget, explaining costs, and negotiating new terms or cooperation models if necessary

• Communicate client needs and demands to internal stakeholders

• Сoordinate with marketing on case studies, SMM/blog posts

• Prepare proposals, SoW, contract attachments, schedule and send out invoices

• Reporting to management

Will be a plus:

• Technical background

What we offer:

At Lemberg you will find exciting and challenging projects (check out lembergsolutions.com/work), friendly and engaging professional Team. You will work with Customers located around the Globe, meet them in our office and travel to visit their locations. Discover more career opportunities for yourself at Lemberg or sign up to receive news about new job opening at our website.