Customer Support representative with Spanish

DRP is an international company, specializing in outsourced back-office and call center services for clients all over the world. We effectively manage all daily back-office processes for our clients around the world by our exceptional customer-oriented business philosophy.

https://www.drp-bo.com/

We are looking for Customer Support representative with Spanish Language.

The proper candidate would have:

• Advanced Spanish language;
• Excellent verbal & written communication skills and the willingness to learn;
• Must be a team player and work well with others;
• Be organized and responsible;
• Great customer service skills;
• Effective listening skills;
• Enthusiastic personality!

Experience in the following is a plus but not required:

• Customer Service;
• Retail/Sales;
• Marketing/Advertising;
• Management/Leadership Skills.

What will you have to do:

• Deliver high-quality services to our clients around the globe;
• Answer calls, live chats and emails;
• Research required information using available resources (Company's CRM);
• Manage and resolve client complaints;
• Provide clients and prospects with product and service information;
• Enter new client information into system and update existing client information;
• Process orders, forms and applications;
• Identify and escalate priority issues;
• Route calls and chats to appropriate resource;
• Resolve customer issues within the scope of existing service level agreements.

We offer

• Competitive salary (negotiable);
• Cozy office in the city center;
• Work/life balance and friendly working atmosphere;
• Medical insurance;
• Paid sick leave and vacation days;
• English speaking environment;
• Team-buildings and corporate events, Friday corporate lunch, fruits;
• International and multicultural working environment.
• Gifts for significant life occasions (childbirth, marriage).
  
  We are waiting for your CV, don't hesitate and send it now!