Account Manager (Project Manager) in Marketing Company

We are seeking an experienced Project/Account Manager to join our growing Customer Success team in a marketing consultancy. You will collaborate closely with our Sales representatives to establish new customers and update existing customer files with the products and services they order. When clients have a question, concern, or complaint, you will respond quickly and do your best to answer their questions and resolve their concerns. Our primary goal is to provide excellent customer service and ensure high customer retention.

Job Duties and Responsibilities

• Build, maintain, and create strong customer relationships with new and existing clients
• Negotiate contracts with clients; establish a timeline of performance
• Work with the sales and marketing team members dedicated to the same client account to ensure open communication and that you are meeting client needs
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meet all client needs and deliverables according to proposed timelines

Job Requirements and Qualifications

• 1+ years of experience in sales, management, account management, or similar role in marketing companies, ad or digital agencies
• Proficient with CRM, project management and workflow software, knowledge of industry trends and adoption of best practices
• Excellent communication skills
• Ability to multi-task and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals

We offer a competitive salary and benefits package, full flexibility, remote work and high commissions on new client engagement.

Please apply only if you have relevant experience in working in a marketing company or digital agency.

Fluent English is a must.