Специалист по работе с клиентами

Main responsibilities:

• Processing customer requests, invoicing
• Assistance and processing of sales managers' requests
• Issuance of dispatch and tax notes
• Working with the customer base. Inclusion in the customer data accounting system, determination of the customer class and discounts according to the Company's policy
• Formation of the register of items in the electronic system and communication with the client on the delivery of orders through carrier
• Contracts and specifications preparation and coordination with clients, archiving
• Control over clients' compliance with the contractual terms of payment, confirmation and transfer of the orders to production
• Preparation of documentation and participation in electronic tenders
• Control and work with receivables
• Monthly analysis of profitability of orders (orders, clients)
• Analysis and reporting on key performance indicators (KPI leadtime/orderline)
• Work with unconfirmed invoices.

Requirements:

• Knowledge of 1C:8, MS Office (SAP, CRM, Lotus will be an advantage)
• Experience with contracts and primary accounting documentation
• Intermediate English (written and spoken)
• Higher education (economic, technical)
• Experience in a similar position from 1 year
• Experience working with tender documents (preferably, additional advantage).

Personal qualities:

• Strong communication skills
• Attention to the details
• Ability to work under pressure
• Ability to work in regime of multitasking
• Ability to learn quickly.