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Website Services Expert is responsible to build the new service lines and activities, define detailed processes, tools and timing of activities. Key expertise in areas: Content Management System, content, SEO, analytics, UX. The job also requires to deep dive on the requestor's websites to estimate the effort needed to deliver the services.
Main responsibilities:
- Build the detailed service lines for Website Services based on overall service design and priorities (detailed process flow, standard operation procedures, training materials, activities/effort mapping, etc.);
- Pilot the implementation of new services or activities in area of websites and content management;
- Perform estimations (time, resources, tools, etc.) according to the partner needs and define pre-requisites to start the service;
- Staffing/Recruitment: participate together with team Supervisors in interviews to ensure the resources with the right skills are properly assigned to the projects;
- Support the team on requests related to Website Content Management tools and practices;
- Work closely with a team of experts in areas of website optimization, SEO and Analytics;
- Drive improvement, bring innovative ideas for existing service lines as per industry trends and partners needs.
Main requirements:
- University degree;
- Ideally 3 to 6 years of experience managing websites and content for large-scale organization;
- Deep understanding of digital marketing activities and landscape such as eCommerce, Mobile apps, email campaigns, Social Media campaigns, SEO/SEM, analytics, personalization, etc.;
- Proven experience with Content Management Systems (ideally Drupal);
- Understanding of front-end optimization tools such as UX analysis (e.g. SessionCam), A/B testing (e.g. Google Optimize), feedback tools (e.g. Usabilla) and web analytics tools (Google Analytics);
- Ability to manage stakeholders;
- Result focus and action orientation;
- Advanced business English (verbal and written).
We offer:
- Competitive benefits and salary package;
- Diversity of opportunities across a range of challenging and highly complex activities;
- Possibilities for career pathway;
- Dynamic environment and friendly team;
- Relocation package.
We consider candidates with special needs (disability).
Andrii Rubtsov