Customer support expert

Required skills

Technical knowledge or interest with the ability and to resolve technical challenges

Skills in maintaining documentation for dynamically evolving SaaS solutions

Good Technical English

Focus on quality

Attentiveness to details

Multi-tasking

Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)

Basic knowledge of HTML/CSS

As a plus

Basic knowledge of QA

Experience in working with API (via Swagger/Postman)

Skills in maintaining documentation for dynamically evolving SaaS solutions

Technical background

We offer

Competitive salary in EUR

Оffice 5 minutes metro Pechersk

All modern - quarantine sanitary requirements are taken into account in the organization of office work

Work model: office, full time

Free meals

Annual big paid vacation with flexible schedule and covered sick leaves

The opportunity of professional growth

Possible business trips to Switzerland

Welcoming atmosphere (awesome team of professionals always ready to help)

Responsibilities

Understand the product and write user guides, maintain current ones.

Track the progress of bug-fixes and improvements including following up on problem resolution to clients 

Resolve or further triage product or service problems by clarifying and analyzing clients' complaints

Provide investigation on standard and non-standard client's inquiries

Analyze clients' business needs and provide them with necessary solutions

Listens and responds to clients' needs and concerns

Project description

SandSIV Switzerland AG enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in - this is the right place!

We are looking for a Customer Support Expert to work on a permanent basis in our team in Kiev