Customer Support (Japanese)

BG Solutions is a holding company that includes various areas: educational projects, content projects, development of IT products. All projects are focused on foreign markets (Africa, Asia, Australia, Canada, Japan). We are looking for a Customer Support Representative (English, Japanese).

Key responsibilities:

• Communication with players via live chat, telephone and e-mail in order to create a trustworthy and friendly atmosphere for the clients.
• Making sure clients get the best experience using our brands 24/7.
• Ability to work night shifts(1-2 per week).
• Quick, polite and accurate answering-back to customer requests and enquiries.
• Provision of layers with information on all promotions they are eligible for, new games, rules amendments, etc.
• Assisting players with any technical issues they might have with help of technical specialists if needed.
• Close cooperation with product team, suggesting special service improvements for players, based on feedback from clients.

Candidate requirements:

• Experience in Customer Support Service.
• Perfect spoken and written English or Japanese
• Self-motivation, reliability and ability to work independently.
• Focus on customer needs and good customer service skills.
• High communicative abilities and patience.

What you get:

• Working in a friendly team, favorable for professional growth.
• Opportunity of career development.
• Competitive salary and additional benefits.