Technical support specialist (night shift)

Project:

The FinTech company is acting with crypto, payment solutions and antifraud systems.

Requirements:

• Speak literate written Russian and Ukrainian;

• Have an elementary or intermediate (Pre-Intermediate, Intermediate) knowledge of English;

• Strong Windows / Mac OS  / Linux skills;

• Basic system administration skills (pinging, tracing);

• Have a high level of responsibility and self-organization;

• Ready for intensive education;

• Know how to work with a large amount of information;

• Have a higher or incomplete higher education (technical will be a separate plus);

• Ready to work in a pre-established schedule with a certain shift length;

• Know how to clearly and structurally express your thoughts in writing;

• Know how to highlight the essence in a big information sizes.

What Does A Technical support specialist do:

• Interaction with the product;

• Product Systems Monitoring;

• Bug reports;

• Sorting and initial registration of issues in the JIRA ticket system;

• Writing instructions for managing systems;

• Setting up privileges in the client management system;

• Receiving information from clients;

• Providing customers with instructions on how to use the company products;

• Helping clients solve problems accessing our systems and websites;

• Updating and using relevant knowledge;

• Collecting as much information as possible about the problem, trying to solve it on your own or transferring it to developers / DevOps / system administrators.

What do we offer:

• !!! Night shift (from 6-7pm to 3-4am) !!!

• Remote job;

• Timely payment;

• Sliding chart 5/2;

• Remote paid training;

• Bonuses for referring friends (referral program).