Optimization Analyst/Operations team

You are definitely the person to enjoy our beautiful business if:

you share our mindset and passion for automation, saving people's lifetime and eliminating unnecessary waste

you want to see how your work influences the largest companies in the world and have an opportunity to learn and work with such big enterprise customers

you want to be a part of the next big thing in enterprise software after SAP or Salesforce which is ServiceNow

you care about customers, understanding and giving them the product they would love to use.

Requirements:

• Financial analysis knowledge
• Excellent English to enable customer communication (written and verbal)
• Ability to handle any customer interaction professionally and with a service-oriented attitude
• Reliable and precise work style, even under time-pressure
• Excel / PowerPoint skills
• Experience in software / hardware or telecom industry is a plus

Responsibilities:

• Perform telecom contract assessments and develop recommendations for clients to optimize their telecom spend
• Work with clients' financial teams to analyze complex billing models, reconcile and allocate charges and develop detailed reports
• Act as technical telecom resource for requirements gathering and implementation
• Perform telecom operations services, optimize processes and define standards
• Provide top quality customer service to clients, vendors and internal teams
• Own and manage project, new processes, standards and tools
• Develop and own best practices, quality assurance methods, etc.