Windows System Administrator (ID 57035)

WE ARE

Applications team is responsible for the development, implementation, and support of SoftServe's corporate infrastructure services (for ex. Active Directory, MS SCCM) and custom applications (for ex. Exchange, Zoom, Office365).

We are on a hunt for a Windows System administrator responsible for corporate services of authentification and authorization, managing servers, workstations, and other devices administering and support of infrastructure services, development of a unified communication program in our company.

We are looking for a System Administrator who will be in charge of communication with vendors and internal customers, maintaining all services up-to-date in correspondence with SLA.

YOU ARE

• Competent in MS Windows Server Administration
• Proficient in Active Directory, DNS, RDP
• Skilled in Azure AD, Office365, Exchange Server, SharePoint Server, SQL Server administration (desirable)
• Having at least English Intermediate Low level (higher English level will be considered as a strong advantage)
• Ready to work in 24/7 shift schedule 

YOU WANT TO WORK WITH

An opportunity to

• Fulfill user requests and standard procedures
• Resolve service incidents as Layer 2/3 support, perform troubleshooting and incident escalation
• Monitor performance, health and resources usage of infrastructure services and proactively manage their resource allocation
• Register incidents and report problems into HelpDesk system based on monitoring, tickets, and logs collection tool
• Perform standard maintenance tasks
• Be aware and follow Information Security and Service Management procedures and processes
• Maintain service documentation
• Assist in the development of project-related documents, specifications and service designs
• Execute approved project tasks and service changes, provide estimates and reporting
• Assist in deploying new service/system including test/stage/production environments according to the deployment plan
• Establishing service monitoring and backup/recovery according to the service documentation
• Perform research and testing of technology solutions and features in the scope of corporate services' development
• Assist in skills' development of Junior level System Administrator
• Cooperate with service providers' representatives within support cases or incident resolution
• Develop professional skills and knowledge by participating in and contributing to a certain Competence Group

TOGETHER WE WILL

Provide high-quality system administration and develop professional skills and knowledge by participating in various internal projects in regards to the company infrastructure development and constant improvement