Customer Service Analyst

GSK is one of the world's leading science-based pharmaceutical companies with a mission to help people do more, feel better and live longer. Our goal is to be one of the most innovative, highly effective and trustworthy companies in the field of healthcare around the world. Our strategy is to provide access to the diverse, quality and essential medical products of as many people as possible in the world, through the three global areas of our business, scientific and technical know-how and talented people. Our values and expectations are the basis of everything we do and are an important part of our culture. Our key values are patient orientation, honesty, respect for people, and transparency. Our expectations are courage, responsibility, development and teamwork.

In connection with implementation of SAP at CIS markets (Georgia, Armenia, Azerbaijan, Moldova, Uzbekistan, Belarus) 

We are looking for Customer Service Analyst

 Key Responsibilities:   

• Customers / market data analysis and reporting     
• Distributors stocks / in-market sales / to-market sales     
• Regulatory constraints analysis    
• Analysis of Customer Orders vs Forecast     
• Providing analysis to other functions     
• Supporting common file and information flow with consolidated data

• Customer order processing in SAP     
• Customer order forms preparation in Excel     
• Recommended customer orders development to Customers     
• Supporting creation documents for shipment (Certificate of Insurance, Medicine Declaration etc.)    
• Updating information about the customers in SAP    
• Cross functional interaction for customer order alignment

• Coordination operations with Distribution center in Europe    
• Synchronize order processing, shipment documents in agreed timeline    
• Stock analysis coverage and monitoring stock status change     
• Participation in regional calls with cross functional interaction     
• Support repacking planning process

Requirements:

• University Degree - Master's degree in mathematics economics, finance, computer science
• 1-2 years of working experience in supply chain or business analysis (preferably in multinational pharmaceutical / FMCG company)
• Proof of analytical skills and basic business/supply chain expertise; proof of ability effectively communicate and deal with cross-functional and multicultural teams
• Understanding of warehouse operations and Distributions
• Strong analytical skills and ability to operate large amounts of data and build tools to streamline the process.
• Proven communication skills to be able dealing in cross functional multi-cultural environment
• Fluency English

We provide equal opportunities to all potential and creative people. The GSK mission is to improve the quality of life of people so that they feel better, live longer and do more. We invite people with disabilities to participate in the competition